This Privacy Policy describes how Upsolia (“Company”, “we”, “us”, or “our”) collects, uses, and protects your information when you use our website and software platform available at upsolia.com (the “Service”).

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect several types of information when you use our Service.

Personal Information

When you create an account or interact with our platform, we may collect personal information such as:

• Name
• Email address
• Business name
• Billing information
• Account login credentials

This information is used to provide access to the platform and manage your account.

Usage Data

We may automatically collect certain information about how you access and use the Service, including:

• IP address
• Browser type and version
• Pages visited
• Time and date of visits
• Device information

This information helps us improve the functionality and performance of the Service.

Customer Data

Because our platform allows you to collect reviews from your own customers, we may process data submitted through review collection pages, such as:

• Customer feedback
• Ratings submitted by customers
• Interaction with review collection pages

You are responsible for ensuring that you have the right to collect and process this data from your customers.

2. How We Use Your Information

We use the collected information for several purposes, including:

• Providing and maintaining the Service
• Managing user accounts
• Processing payments and subscriptions
• Improving the platform and user experience
• Communicating with users about updates or support requests
• Ensuring the security and integrity of the platform

3. Sharing of Information

We do not sell your personal data.

However, we may share information in the following situations:

Service Providers

We may share data with trusted third-party providers who help us operate the platform, such as:

• Payment processors
• Hosting providers
• Analytics services

These providers are required to protect your data and only use it for the services they provide to us.

Legal Requirements

We may disclose your information if required to do so by law or if we believe such action is necessary to:

• Comply with legal obligations
• Protect our rights or property
• Prevent fraud or abuse of the Service

4. Data Retention

We retain your personal data only for as long as necessary to provide the Service and comply with legal obligations.

When data is no longer required, we will delete or anonymize it.

5. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Your Data Protection Rights (GDPR)

If you are located in the European Economic Area (EEA), you have certain rights regarding your personal data, including:

• The right to access your personal data
• The right to correct inaccurate information
• The right to request deletion of your data
• The right to restrict processing
• The right to data portability
• The right to withdraw consent at any time

To exercise these rights, please contact us at support@upsolia.com.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your experience.

Cookies may be used to:

• Remember user preferences
• Analyze website traffic
• Improve platform performance

You can configure your browser to refuse cookies, but some parts of the Service may not function properly.

8. Third-Party Services

Our platform may interact with third-party services such as payment providers or analytics tools.

We are not responsible for the privacy practices of these third-party services, and we encourage you to review their privacy policies.

9. Children’s Privacy

Our Service is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a minor, we will take steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When changes are made, the “Last updated” date at the top of this page will be updated.

Continued use of the Service after any changes indicates acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Upsolia

Email: support@upsolia.com

‍